Repair & Maintenance
We service what we sell and are dedicated to our customers’ satisfaction. Our service technicians have been certified by the National Fireplace Institute and trained by our manufacturers. We maintain a wide variety of service parts in stock which allows us to respond quickly, and in most cases complete the repair in one visit. Should we need to come back we do it at a discounted rate.
First Year Unconditional Guarantee For Fireplace Service & Repair
With our First Year Unconditional Guarantee we provide free service (including parts & labor) on every heating appliance we sell regardless of the manufacturer warranty. We do not cover normal maintenance issues however, like cleaning your appliance.
We provide maintenance throughout the year but encourage customers to take advantage of our maintenance specials during our off-season between April and July. We offer deep discounted rates during those times and can even set you up on an Annual Maintenance Contracts so you don’t need to think about it.
To get started with scheduling your repair or maintenance, click the button below to get on our schedule.
Installation & Delivery
Our installation team if fully trained, certified and has over 40 years experience installing wood, pellet and gas appliances. We guarantee the highest level of service and that your installation will be safe and pass all local and national codes. In addition to installing your appliance our installation crew can remove your old stove and clean and inspect your chimney.
If you’re project is more involved, we can work with our trusted carpenters, plumbers, electricians and finish masons if you need any additional service to finish your installation. We’ve worked hard to establish a full-service team to help your project go as smoothly and seamlessly as possible.
If you’re a “do-it-yourselfer” we offer delivery services as well. To schedule your installation or delivery, click the button below to get on our schedule.
Chimney & Masonry
LITTLETON SUDBURY & MASSACHUSETTS
Our installation teams are not only experts at installing appliances, they’re also expert chimney sweeps and masons. This is part of our commitment to being Complete Home Hearth & Chimney Experts. Our goal is to ensure the entirety of your hearth appliance is safe and working properly.
We offer a range of services from inspections and routine maintenance to complete chimney rebuilds. We also specialize in installing liners to furnaces and boilers. Contact us if you suspect an issue with your chimney and would like to schedule an inspection.
To do so, please click the button below to schedule your appointment.
On Site Consultation & Project Management
Prior to your purchase, we offer on-site consultation for a minimal fee. This fee if refundable towards any appliance you purchase. If you know you’re serious about purchasing a stove, insert or fireplace and have questions it’s a good idea to have us come out and show you your options.
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For those complicated projects involving multiple aspects of construction/demolition, we offer free project management. We’ve built a trusted network of skilled craftsmen that can take your project from idea to reality.
Below are some of the aspects we can help you coordinate:
- Finish Carpentry
- Finish Masonry
- Patio/Landscape Design
- Patio/Landscape Construction
We understand that at first your project may seem daunting. By working with our own network of craftsmen or with yours we aim to take the “complicated” out of your project and make it as seamless and rewarding as possible.
We believe our ability to service your entire heating system from your appliance through your chimney is what really sets us apart from other dealers and is why we call ourselves your Complete Home Hearth and Chimney Experts.
Our philosophy is that your venting, chimney and appliance are important and integrated components of your heating system. Through expert knowledge of each component, we are able to perform a complete assessment of your system, ensuring efficient and safe operation while providing you with a cost effective and seamless experience. In the event we find an issue we possess the capabilities to repair anything that needs fixing.
In addition to repairs and maintenance, we also offer installation services. We pride ourselves on being able to get the difficult jobs done. Whether it’s a Class A chimney through multiple floors or the replacement of an old, manufactured fireplace with a new zero clearance gas unit, we can get the job done. Many stores won’t take on these jobs, but we’ve gotten the process down to the point where we welcome them.
At the Woodstove, Fireplace & Patio Shop we also have expanded into Outdoor Living. We service products common in these places such as Gas Fire Pits and Grills. Additionally, through our network of trusted craftsmen and artisans, we can help you bring your project from conception through completion.
★ ★ ★ ★ ★
"Just had my gas fireplace serviced by Jake from Littleton wood stove and patio shop. I couldn’t be more pleased. Jake was on time, very knowledgeable on the problem, and made the repair successfully. Price was as expected with no surprises. I will definitely use again if needed."
- John G.
★ ★ ★ ★ ★
"Our pellet stove has been serviced by Jake these couple of years who is very friendly and knowledgeable. He would always address the issues and answer the questions I have. It is a pleasant to work with you, Jake!"
★ ★ ★ ★ ★
"We worked with the Woodstove Fireplace & Patio Shop to get a wood burning fireplace insert installed, and would definitely recommend them. Paul the sales manager was very knowledgeable and patiently answered our many questions. Barry the owner was accommodating and easy to work with to get the installation done despite several delays and challenges on our side."
- Brendan D.
★ ★ ★ ★ ★
"Our Vermont Casting stove was deemed unrepairable by two other service people. Jake from your service department came by and fix it in a jiffy and the stove is like brand new. So grateful to Jake and your company for this fix. Got us through this subzero weekend with no problems. Great to have you in our neighborhood."
- Vinnie P.
★ ★ ★ ★ ★
"The person, Jake Gagnon, who has come to service our 2 gas fireplaces yearly does an excellent job. He is pleasant, answers any questions and is very efficient. He gets 5 stars."
- Phyllis P.